Top 5 AI Tools for Scaling Customer Service Teams
Today’s customer service leaders are facing two big challenges: delivering fast, personalised support to a ...
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How to Prevent Customer Churn and Keep Your Best Customers
Every business celebrates when they win a new customer, but what happens after the deal is closed? Too often, ...
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Struggling with High Customer Acquisition Costs?
Here’s Why – and How to Fix It with Fried Egg Marketing Customer acquisition costs (CAC) can quickly spiral ...
Poor Client Retention and Low Lifetime Value?
Why do clients leave us? We spend so much money on sales and marketing to get them, why can’t we keep them?
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Tailoring Content to Journey Stages: From Awareness to Retention
To succeed in facilitating the buying journey from curiosity to conclusion, sales and marketing professionals ...
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Decrease Customer Churn With These 5 Steps
They say, ‘you don’t know what you’ve got until it’s gone’. Companies often find this out the hard way when ...
5 Ways To Increase Customer Lifetime Value
Customer Lifetime Value is a metric we have discussed in a number of previous blogs. It is one of the most ...
What Is Customer Lifetime Value?
The term Customer Lifetime Value (CLV) is used often but frequently misinterpreted as an unimportant metric ...
Customer Acquisition Is Not The Problem
In the last five years, the cost of acquiring new customers has increased by over 50%[1]. If your current ROI ...
The Number One Reason Your Business Is Losing Customers
Reducing customer churn is the easiest way to improve profits. As long ago as 2000 Harvard Business School ...
